£1.3 billion was stolen through fraud and scams in 2021. Here’s what you need to know to protect your assets

Category: News
A man walking and using his smartphone.

In 2021, fraudsters stole £1.3 billion from consumers, according to a UK Finance report. The loss can be devastating to victims, both financially and emotionally. As criminals use increasingly sophisticated tactics, it is more important than ever that you’re aware of the red flags.

This huge sum is despite the efforts of the banking and finance industry to prevent losses. In 2021, for example, the industry prevented £1.4 billion from ending up in the hands of criminals. 

These figures highlight the scale of fraud taking place in the UK and why it’s vital that you take steps to protect your assets. 

The data can be broken down into two types of fraud – unauthorised and authorised.

1. Unauthorised fraud: In 2021, victims lost £730.4 million to unauthorised fraud. While the figure is lower than in 2020, UK Finance still describes it as a “major problem”. It refers to when fraudsters use your details without your knowledge or consent, such as stealing your card details to make online purchases. If you’re a victim of unauthorised fraud, you are legally protected – 98% of victims received full refunds, according to the report.

2. Authorised fraud: It’s becoming more common for fraudsters to deceive you into making payments. This is known as “authorised fraud” and victims lost £582.2 million through these scams in 2021. Impersonation scams, where a criminal will often pretend to be from a trusted organisation, such as the NHS or your bank, account for 40% of authorised scams. As you’ve authorised the payments, you are usually not protected and many victims lose the money they’ve handed over. 

The report also stated, “much of the fraud is initiated from criminal activity taking place through online and technology platforms”. 

It’s essential you question the information you see online. Fraudsters often use emails, websites, or social media posts that look professional, and it can be difficult to instantly spot a scam. Criminals using online platforms often rely on you making a quick decision, so you overlook the red flags. 

4 things to keep in mind to avoid losing your wealth to scammers

1. Do your research before you make payments

If you’ve received communication to make a payment out of the blue, spend some time investigating it first, even if it appears to be legitimate. 

Scammers may impersonate HMRC claiming you owe tax, for instance. A call to verify the claim could prevent you from falling victim to a scam. If the claim is legitimate, reputable organisations will understand why you want to clarify the details. 

As well as unexpected contact, a sudden change in details should also be a red flag.

Perhaps you’re working with a conveyancer to purchase a property and they’ve requested you make the final payment to a different account. If something like this happens, you should call the organisation directly to confirm the changes before you make any payment. 

2. Take your time

Criminals rely on you taking their communication at face value. They will often try to rush you or place you under pressure, such as offering time-limited offers. This means you’re more likely to overlook the warning signs.

Take your time when you’re making financial decisions and don’t be afraid to ask questions, request information, or simply say you need some time to think about your options.

3. Look at offers objectively

If someone is offering you something, like an investment opportunity with guaranteed returns or a way to access your pension early, it can be tempting. However, try to look at these objectively – is the offer too good to be true?

Taking a step back to assess what a scammer is presenting can mean you spot the signs that some things are not as they first appear.

4. Act immediately if you think scammers have targeted you

While you may think you’ll never fall for a scam, criminals can catch you unawares when your mind is on something else.

If after talking to someone, something doesn’t seem right, don’t be afraid to call up the organisation to check the details. Just a few minutes can put your mind at ease or alert you if a scammer has targeted you. 

If you’ve made a payment and realise you overlooked red flags, report it immediately. Get in touch with your bank first as they may be able to prevent the payment. You should also contact Action Fraud to report the crime.

Contact us if you have concerns or questions

Scammers may provide enticing opportunities to encourage you to hand over your money, and it can be difficult to spot them. If you’d like to talk about an opportunity you have and how it could fit into your overall financial plan, please contact us. 

Please note: This blog is for general information only and does not constitute advice. The information is aimed at retail clients only.

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Having dealt with various financial advisers in the past, both Gary and Kate give a far more personal service and explain things clearly. They take the time to understand what we want from financial planning and they have the knowledge to advise us in a variety of different aspects. Although we have only been clients from just before retirement, I would have no hesitation in recommending them to anyone of any age and we have absolutely no regrets in switching to Lifeplan.

Colin, Nottingham

A client since 2016

On my first visit to Lifeplan several years ago, Gary took lots of time to get to know my background, my financial objectives and me. There was never any sales push or persuasion to get my business. We’ve always discussed issues; Lifeplan give me options and I decide what to do. I don’t feel any pressure to do anything that I’m not comfortable with. I feel as though we have a personal relationship, rather than just being another business transaction. That's why I’m happy with Lifeplan’s guidance with my life savings.

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A client since 2014

We have been with Lifeplan for a few years now. Kate has been brilliant in helping us understand our level of risk and planning for retirement. Before we spoke to Kate, it was always something we would just say we’d get around to at some point! It’s really important to have a plan and I feel more secure about our finances now.

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I initially approached Lifeplan as my parents had used them in the past. I received excellent financial planning advice, and as I am still quite young and newly-qualified, this was invaluable. I also approached Lifeplan to help me find a suitable mortgage and again they were fantastic. They took a lot of pressure off me by dealing with lenders as well as solicitors. First class!

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Initially we were unsure about contacting Lifeplan, as we were wary that any advice given may not be impartial or even to our benefit. We needn't have worried as we now have every confidence in the planning, investments as well as the will and trust Lifeplan helped us with. It is a great relief knowing we can trust the people dealing with our finances. We are always kept fully up to date and have annual meetings where everything is explained in clear and concise ways.

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I have more in my pot now than when I retired 11 years ago, even though I joined at the beginning of the banking crisis.”

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I have had nothing but the best advice from Kate Boon over the last 12 years, in relation to mortgages, investments and financial planning for later life. She’s always down to earth in her approach, but very knowledgeable and a real professional.

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In the five years that Lifeplan has looked after our investments, we have received an excellent, friendly, professional service, which has given us very satisfactory returns on our savings.

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A client since 2010

As retirement approached, I was uncertain how to proceed. Advice from Lifeplan set us on the right track and we are now enjoying a very comfortable lifestyle. Good advice was provided regarding our wills and Powers of Attorney. We appreciate the guidance given and feel happy and secure in our retirement.

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Lifeplan is an approachable and plain-speaking business. They are always there to help and assist, as well as provide annual reviews of my current finances and what can be changed to benefit me in readiness for retirement.

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A client since 2011

Kate is my financial consultant and has put a lot of work into my investments recently, making it very clear how it has been invested and where. This appears to be honest, up-to-date advice from someone who clearly knows the markets. I receive a pleasant, friendly service, in a nice modern office also.

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Lifeplan provides a friendly, professional service at reasonable cost. They are very responsive to any request I make and keep my portfolio of investments in line with my ongoing requirements. In 12 years of using Lifeplan, I have never had cause for concern.

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Gary and Kate have been excellent in understanding our needs and requirements and have given first class advice. They have helped with our financial planning and setting up a trust to ensure our wishes for the future will be met. Nothing is too much bother for them and they provide an excellent service. My wife and I would happily recommend them.

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When I retired, I wanted my capital to work for me. I was looking for a reasonable but realistic return on investment, but without a high risk. Lifeplan have provided me with just that. I have an annual review, where we have a frank discussion about current arrangements and any changes that Lifeplan may recommend. There is no jargon and things are explained in an understandable way. Plus, they are thoroughly nice people.

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A client since 2014

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Lisa, Newcastle Upon Tyne

A client since 2011

I'd tried several advisers prior to being introduced to Gary and was not happy with their service. Gary was instrumental in organising our pension information, so that we could understand what we were paying in to and why. Sounds easy, but we have had three previous advisers from some of the largest banks that could not do this. Since meeting Gary, we have successfully transferred our pension fund and original property in to a new scheme. In addition to this, Gary has successfully helped our company purchase a new property through our pension.

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A client since 2013

Gary sorted out my pension by tailoring it to my own specific requirements. Until then, it was with large organisations and I really felt out of control with it. He explained technical financial terms well and I felt that he was not happy until he knew I fully understood all aspects of the business. There was no pressure from him and I always felt very confident that he was doing the best he could do on my behalf. He is fully qualified, takes pride in his job and in my opinion is impeccably trustworthy. His team is also very efficient, keeping me advised on all aspects of our business.

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A client since 2009

I was looking for financial planning and not just financial advice. Gary explained options in an easily understandable way and offered an alternative way of looking at the impact on different financial models. Initial advice was exactly what I wanted, and I am satisfied that the options I have now chosen are based on sound advice. I have decided to become a long-term client. What myself and my wife wanted was someone whom we felt we could trust with giving impartial advice on our future financial situation, and this we feel we have achieved with Gary

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H Walker, Newcastle Upon Tyne

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I contacted Kate to review my pension arrangements, with a view to changing my then pension provider. She helped and advised me on what I currently had, and helped find something better for my current and future needs. Obviously, it’s too early to say, but Kate clearly explained and showed me on the software what my pension could be like when it comes to retirement under various scenarios.

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A client since 2008

Redundancy required a re-think of my finances and future planning. Gary set up an investment portfolio following a detailed discussion, including provision of advice that met our needs. I am very pleased with the overall return over the last six years, balanced against the level of risk we were prepared to take.

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Gary has developed a structured plan to ensure our funds will last in retirement. We are now deciding when to retire or reduce to part-time employment.

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A client since 2010

We made an appointment to discuss the remortgage of properties. Kate understood our requirements and personally sorted the process in a very professional way from the start to a successful conclusion. She dealt with all matters, no matter how small.

Jim, County Durham

A client since 2016

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